Richard, a highly experienced customer service professional, made the
bold move from New Zealand to Australia in 1988. For two decades, he
thrived as the Customer Service Manager at Stradbroke Ferries, where
he honed his exceptional skills in delivering outstanding service.

In 2009, Richard embarked on a new chapter in his career by joining
Ray White Straddie as a property manager, an industry he is deeply
passionate about. With a genuine love for public interaction, he finds
immense fulfillment in connecting with people on a daily basis.
Richard's dedication to customer service goes beyond mere
transactions; he strives to create meaningful experiences that leave a
lasting impact.

One of Richard's greatest strengths lies in his unwavering commitment
to making everyone around him better. Recognizing the value of
teamwork and collaboration, he actively seeks opportunities to support
and uplift his colleagues. Whether it's sharing insights, providing
guidance, or lending a helping hand, Richard's presence fosters an
environment of growth and excellence.

Richard possesses an exceptional ability to build rapport almost
instantly. Through his warm and approachable demeanor, he effortlessly
connects with individuals from diverse backgrounds. His genuine
interest in others, coupled with his exceptional communication skills,
allows him to establish strong relationships based on trust and mutual
respect. This innate talent for forging connections not only enhances
the customer experience but also strengthens the overall dynamics
within the team.

Not one to rest on his laurels, Richard is constantly driven to
improve himself. He embraces a mindset of continuous growth and
actively seeks opportunities to enhance his skills and knowledge.
Whether it's attending industry conferences, participating in
professional development programs, or staying up-to-date with the
latest trends, Richard's appetite for improvement ensures that he
remains at the forefront of his field.

Richard's unique blend of customer service expertise, commitment to
team development, natural rapport-building abilities, and unyielding
drive for personal growth make him an invaluable asset to any
organization. With his infectious enthusiasm and unwavering
dedication, Richard continues to make a positive impact on both
colleagues, home owners and customers alike.

Ellie Armstrong

Property Manager